Shipping policy
Do you ship anywhere in the world?
We currently only deliver to the United Kingdom and France
Delivery time by country:
| Country | Delivery times |
|---|---|
| France | 7 - 10 working days |
| United Kingdom | 7 - 10 working days |
Processing your order will take 1-2 business days after confirmation.
We ship Monday through Friday, excluding weekends and holidays.
We do not guarantee Saturday deliveries, even for express shipments.
You will receive a confirmation email with a tracking link once your order has been shipped, within 48 hours. We are not responsible for delays caused by the carrier.
Important information:
- Inaccurate or incomplete addresses may delay processing for an additional 1-2 days. Check your shipping and billing information carefully before confirming your order.
- Most packages are delivered to the mailbox or front door. If the delivery person deems the location unsecured, they will put the package on hold at a local post office or schedule another delivery. It is recommended to use an address where someone can accept the package.
Cancellation and Modification of the order
If you believe you have entered the wrong shipping address, you should contact us immediately to correct the error. Changes must be made within 5 hours of ordering. After this period, your order will have already left and we will no longer be able to modify it.
For this same reason, you have up to 5 hours after purchase to cancel your order.
Some items are missing from my order, what is happening?
Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.
I received a damaged item. What can I do?
Please consult our returns and refund policy by clicking here.
What are the different payment methods?
You can order in 4 different ways, via:
- Visa
- MasterCard
- PayPal
I still haven't received my order. What takes so long?
Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order using your tracking number and see where it is at any time. If you still feel you need help tracking your package, please contact us by email at info@semiraofficiel.com
Do you have a refund policy?
Yes, you can read more by clicking here.
If I have any further questions, who should I contact?
If you did not find the information you were looking for in this FAQ, please contact us at info@semiraofficiel.com